| Q. |
"Sometimes
my printer does not work when connected in parallel
with a scanner" |
| A. |
This
problem is usually related to the order the printer
and scanner are turned on. You should always turn
the printer on first, then the scanner, and then
the computer. Your scanner must always be switched
on and connected for the printer to work. |
|
|
| Q. |
"My
scanner does not communicate with my computer" |
| A. |
Make
sure your scanner is on with a solid green light
before switching your computer on. Also, make sure
you use the cable that was provided with the scanner.
Do not substitute or add any extensions to the cable.
|
|
|
| Q. |
"My
scanner takes a long time to calibrate" |
| A. |
The scanner is designed to run on an Enhanced Parallel
Port (EPP). To achieve the best performance, you
must set the parallel port mode in your computer's
CMOS to EPP mode, and set your EPP type to 1.7.
Although the scanner will work on other modes, it
will be a lot slower. |
|
|
| Q. |
"lt
takes a very long time for my scanner to scan an
image" |
| A. |
This
could be the result of your computer's printer port
not being set to EPP mode. Refer to your computer's
User Guide or contact your computer vendor on how
to set your printer port to EPP mode. |
|
|
| Q. |
"The
images are not clear and have dots on them when
I view them on my monitor" |
| A. |
This
could be the result of your display setting. Make
sure your display is set for 16-bit, 24-bit or 32-bit
mode. You can check/change this setting by clicking
your right mouse button anywhere on your desktop
screen and choosing "Properties" from the menu that
appears. Go to the "Settings" tab and change this
option. |
|
|
| Q. |
"When
I print a photo, it has dots all over it." |
| A. |
When
printing photographs using an Inkjet printer, make
sure to use Photo Quality Glossy paper for best
results. Inkjet printers cannot properly print photos
on regular or coated paper. |
|
|
| Q. |
"Why
does a scanned image look much larger on screen
than the original ?" |
| A. |
When
displaying an image on the screen at scale 1:1,
image pixels are translated directly into monitor
pixels. This means that when the scan resolution
is higher than the monitor resolution, the image
appears larger on-screen than the original dimensions.
For example, when you scan a 4" by 6" photo at 160
dpi (which means to produce a 640 pixels by 960
pixels image) and then display it on an 80 dpi monitor,
it appears to occupy an 8" by 12" area on screen..
|
|
|
| Q. |
"My
scanned images look blurry"
|
| A. |
This
may be because you have not set the proper display
resolution, set your display property to High Color
(16-bit). And allow the scanner to warm-up for a
couple of minutes. |
| |
|
| Q. |
"I
get a ' Not Enough Memory ' message" |
| A. |
This
is usually because you have not enough free space
on your hard disk. Use a disk utility to free some
space on your hard disk, or try to scan the image
again at a lower DPI and at a lower colour depth,
for example, gray-scale. |
|
|
| Q. |
If
your scanner gives a 'Scanner Access failed' or
a 'Scanner not found' message |
| A. |
This
can be because one of the following reasons: |
| |
1.
The interface card is not installed properly
2. The interface card's address conflicts with other
hardware
3. The scanner is not switched on and ready
4. The SCSI cable is not firmly connected from the
card to the scanner
5. Your scanner was not switched on before your
computer started |
